Delivery Terms and Conditions

International Delivery

Unfotunately The Lost Loft cannot deliver outside the United Kingdom. We apologise for any inconvenience.

Standard Delivery Service

In stock items are usually despatched within one to two working days (Mon to Fri) after the order has been received

If an item is out of stock you will be notified within three working days & asked if you wish to cancel or wait

Orders are despatched via courier or Royal Mail. The Lost Loft uses national couriers, specialist carriers and Royal Mail, who make every effort to deliver your order as quickly and reliably as possible.

Actual delivery time cannot be fixed and will be anytime between 8am and 6pm (Mon to Fri)

We offer a standard delivery service and (where applicable) an express delivery service. Express delivery is dependant on confirmation and receipt of the order by 12:00hrs (Monday-Friday only)

Delivery Damages

Orders shipped by courier are insured by The Lost Loft against loss or damage until signed for by you. It is your responsibility to inspect the item(s) for external damage before you sign for delivery. If the outer box is badly damaged, please make a note of this on the delivery note, and refuse to accept delivery.

After signing for the item(s), please open them as soon as possible and check the contents. Missing or damaged items must be reported within 24 hours of delivery in writing CLICK HERE (Also view our Returns Policy)

Delivery Address

The Lost Loft operates in strict compliance with UK anti-fraud and card protection legislation and guidelines. When paying by credit or debit card, we will only deliver to an address already registered with your card issuer, usually the card statement address

All transaction information you enter is sent via our secure server to your own card issuer for authorisation and authentication. If the details do not match EXACTLY, they advise us to cancel the order.

Expected Delivery Times

Orders are normally supplied directly from stock. However, delivery times will be affected by the store opening hours. Where possible we have tried to indicate the expected despatch times for all products. For any item not in stock we will try to obtain it and despatch it within a reasonable time, but there may be instances outside our control that may cause a delay (e.g. non-availability of product from our suppliers, etc).