Returns Policy

1. Faulty Goods

For Yamaha items this is a 24 month "Return To Base" Warranty; other manufacturers' items normally carry a 12 month "Return To Base" warranty. Other items (e.g. Printed Music, Accessories, etc.) do not include a manufacturer's warranty.

You must inform The Lost Loft of the fault in writing by email, letter or fax. Telephone notifications are not accepted. After we receive your fault notification, we will contact you with a returns reference.

For fault notifications received in writing within 7 working days of delivery, we will make every attempt to rectify the fault. This may include on-site maintenance. For fault notifications received after 7 working days of delivery, but within the warranty period, please return it to The Lost Loft and ensure that you retain proof of sending. For smaller items, we suggest returning them to us by Royal Mail. For larger items, or if you cannot return them yourself, we can arrange for courier collection which may incur a chargeable service.

2. Cancelling An Order

You may cancel an order up to 7 working days after the day of delivery. You must inform The Lost Loft in writing by letter, fax or preferably by email. Telephone cancellations are not accepted. After we receive your cancellation notification, we will give you a returns reference. This applies to all goods supplied with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

3. Returning An Item

You are responsible for the cost and safe return to The Lost Loft of any unwanted goods. Please ensure that you retain proof of sending any item for return. Alternatively, The Lost Loft can arrange collection. You are responsible for the direct cost of collection of such goods by The Lost Loft. You must take reasonable care of the item and must return it, and all packaging and accessories, in original condition. After we receive the item plus all packaging and accessories in original condition, we will refund the purchase price of the item in full, as soon as possible and within not more than 30 days. Delivery charges are not refundable.

The consumer shall not be entitled to a full refund of the product purchase price if he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not returned to The Lost Loft packed in their original box, with all accessories, manuals and cables, or if the goods or the internal or external packaging is defaced or damaged in any way.

The Lost Loft cannot, and does not, in any way attempt to warrant the suitability of goods for a particular purpose. It is your responsibility to carefully check specifications, sizes and compatibility before ordering. If you are unsure of the size, suitability or compatibility of an item, please contact The Lost Loft before placing your order. It is your responsibility to ensure that you are purchasing the correct product.

Goods purchased from The Lost Loft are not sold on a trial basis.

Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights.